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How can we help you?

Where are Pickup lockers located?

Pickup lockers are sited in high traffic areas such as railway stations, shopping centres and town centres (post offices…). To find out whether there is a locker near you, click here.

Where can I find my Pickup locker codes?

First, please check that you haven’t received an SMS or email (also in spam folder) containing your codes. If you haven’t, you can contact your carrier so he can send them:

– For Colissimo: 09 72 72 12 13

– For Chronopost: 09 69 391 391

Can I have a delivery made to a locker from any online retail site?

To have a delivery made to a Pickup locker, you can now place an order on more than 6,500 retail websites. These websites include: Cdiscount, Veepee, Showroomprive.com, Sarenza, Zalando, Darty, Rue du commerce, …

I am having problems collecting my parcel from a locker

Please use this form to contact us.

What is a Pickup point?

A Pickup point is a store (newsagents, florist, convenience store, service station…) near you or the places you frequent on a daily basis.

FAQ Private Individual

FAQ Private Individual

FAQ Private Individual

FAQ Private Individual

How does your parcel arrive in our pickup points ?

Discover, step by step, your parcel’s route: from your order on an on-line retail website, to its delivery to a Pickup point or locker.
Discover how simple the Pickup experience is
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