HomeClick & Collect Solution

Incorporate a Click & Collect solution

into your network

We’re building on our expertise in managing parcel flows
to support retailers who want to offer their customers click and collect delivery.

Pickup points and Click & Collect: the same principles… for the same success

Tens of millions of packages are delivered every year in our network of pickup points. We’re now putting all this logistics and technology expertise into the Click & Collect by Pickup offer, to enable retailers to:
- manage orders in stores optimally
- offer their customers a clear end-to-end experience (tracing, customer communications, etc.)

More than 35,000 retailers in Europe use our PDA to manage parcel flows

1,000 stores in France are already using the Click and Collect by Pickup solution

How your Click & Collect parcels are transported

The parcels are collected straight from the logistics warehouses by Chronopost or Colissimo.
There are two options for managing these parcels in your stores.

If your stores are already part of the Pickup network:

Then you’ll have the necessary tools, and be used to managing parcels that come from Chronopost or Colissimo for the pickup service. No changes are required, and within just a few days you can deploy a click and collect solution in your network, by integrating your own stores into the delivery solutions used for your e-commerce site.
A "plug and play” solution
No changes to your business in relation to parcel handovers

If your stores are not part of the Pickup network:

We’ll make our parcel management app available to you in all your stores, to manage parcel receipts, pick-ups, returns, and more. Pickup trains your employees in using the app and in the business processes. At the same time, we integrate the service on your tools with our carriers, according to your constraints.
Delivery by recognised carriers
Customised support in the field

The advantages of Pickup’s Click and Collect solution


Ergonomics focused on simplifying your employees’ professional tasks: simplified parcel scanning, assistance with storing parcels, and more.


Customised notifications and configurable time frames according to your constraints.


Notifications sent in real time to minimise the time taken to pick up the parcel.

Plug and Play

Do you offer delivery to Pickup points? Click & Collect delivery can be switched on instantly! Allow a few weeks to deploy the Pickup app in your stores.

If your stores are already part of the Pickup network:

In addition to Click & Collect, you can enable your customers to collect and drop off their other parcels in your own network of stores.
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