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Cookie Notice

Last updated : 27 July 2026

Pickup (“we”) uses cookies to provide and improve its services related to the Consigne Pickup app, the pickup.fr website, and the support center hosted by Zendesk. We rely on third parties to help us in this regard.

Some cookies are strictly necessary for our site and/or app to function, while others are optional, such as audience measurement cookies and are only activated with your consent. The first time you visit our site or app, we will ask you to make a choice. You can change it at any time using the dedicated button on the site’s cookie statement page or the Consent Management menu in the Settings section of the Consigne Pickup app.

Below you will find a detailed description of how cookies work on this site, which we regularly update.

What is a “cookie”?

“Cookies” or “trackers” are technologies hat allow information to be read from and written to a terminal device (a computer, tablet, smartphone, connected object, etc.) when browsing a website, reading an email, or installing or using software or a mobile application, regardless of whether the user is logged in or authenticated.

When a user browses the internet, cookies or other trackers are placed on their browser and follow this path: they are generated by the server of the site being visited and sent to the browser, which saves them on the hard drive of the user’s terminal device. Cookies or trackers, which contain a small amount of data, make it possible to retain information about a user’s interactions with the various pages of a site.

In addition, associating a unique identifier (tracking via an identifier calculated from the technical information of the device) with the cookie or tracker allows the server to retrieve and combine all the pages visited by the same user (for example, to build a profile for that user and subsequently display targeted advertising based on that profile).

These cookies are also used via our support center hosted by Zendesk and are used to personalize webpage content, remember your preferences, and analyze traffic to Zendesk.

We use two types of cookies:

“Session cookies”: these delete themselves automatically when you leave the Zendesk webpage.
“Persistent cookies”: these help us recognize you when you return, so that we can provide you with a personalized service.

The details and lifespan of each cookie are shown in the tables below.

How can you customize your cookie settings?

The first time you visit our site, you will have the option to accept or refuse the use of certain cookies.

If you do not want cookies to be installed on or read from your device, a refusal cookie will be installed so that we can record the fact that you have objected to the use of cookies.

Likewise, when you accept the use of cookies, a consent cookie is installed.

You can change your preferences at any time. Unless you delete your cookies, your choices will be kept for 6 months, after which the cookie banner will be displayed again so you can express your choice once more. This is to ensure that your consent remains up to date.

You can also automatically block cookies by changing your browser settings. If you configure your browser to disable, reject, or block cookies (including essential cookies), some parts of our application may not work fully.

Pickup may temporarily use cookies provided by third parties. The information collected via these cookies may also be used by third parties for their own purposes and under their own responsibility. If necessary, this cookie policy will be updated accordingly.

https://www.allaboutcookies.org/ or https://www.youronlinechoices.eu/.

What cookies do we use?

ESSENTIAL COOKIES

Essential cookies are necessary for the application to work as intended. For example, we store your cookie preferences so that we can honor them if you return to our application.

You cannot refuse the use of these cookies via the cookie banner, but you can disable them in your browser settings. Please note that doing so may prevent the application from working as intended.

Provider

Cookie name

Function

Lifespan

Didomi

didomi_token

euconsent-v2

Stores consent information for personalized purposes and personalized partners.

Stores the IAB TCF consent string as well as consent information for all IAB standards (partners and purposes).

12 months

Tous les produits Zendesk	_cf_bm	This Cloudflare cookie helps manage incoming traffic that matches criteria associated with bots. For more details, Cloudflare provides additional information about some of its cookies on the Cloudflare website: Understanding Cloudflare cookies.e	30 minutes
All Zendesk products	_cfruid	Cloudflare cookie used when multiple users are grouped behind the same IP address. Each user gets a unique cookie to avoid rate-limiting affecting all users if one particular user reaches the rate-limit threshold.	Session cookies
All Zendesk products	_zendesk_session	Stores the session identifier and data needed for the internal features of the help desk service.	8 hours
All Zendesk products	_zendesk_shared_session	Manages anonymous authentication for certain Zendesk features.	8 hours
All Zendesk products	_zendesk_authenticated	Indicates that a user is authenticated in order to display the most recent information in support.	Session cookie
Zendesk Help Center feature	_help_center_session	Stores a session key enabling the help center to function.	Session cookie
Request system feature	_zendesk_cookie	Records user preferences; required for two-factor authentication and device management.	12 months
Cloudflare	modernizr	Detects the technical capabilities of your browser to ensure proper display (no advertising personalization).	Session
Pickup	laravel_session	Manages your session on the server to ensure the proper functioning of the Laravel-based site.	Session
Pickup	XSRF-TOKEN	Protects the site against cross-site request forgery (CSRF) attacks.	Session

AUDIENCE MEASUREMENT

These cookies let us tailor the browsing experience on the site by offering relevant content.

Provider	Cookie name	Function	Lifespan
Piano Analytics (AT Internet)	_pctx	Stores contextual information needed to track browsing behavior.	13 months
	_pcid	Assigns an anonymous identifier on first visit to recognize a visitor.	13 months
	_pprv	Completes the record of your consent preferences.	13 months
	Pa_privacy	Remembers the privacy mode chosen by the visitor.	13 months
	Pa_vid	Assigns a unique identifier to each visitor.	13 months
	Pa_uid	Indicates whether a visitor’s identifier and category should be recorded.	13 months
	Pa_crash	Automatically sends a report when a technical error occurs.
	Pa_lifecycle	Provides information about the various stages of application use.	No expiration
	_cookie_test	Checks whether your browser accepts the storage of cookies.	30 seconds

CONTENT PERSONALIZATION

These cookies let us tailor the browsing experience on the site by offering relevant content.

Provider	Cookie name	Function	Lifespan
AB Tasty	ABTasty	Collects data needed for A/B testing (visitor ID, variants, timestamps) and also enables geolocation to display relevant content, such as the nearest relay point.	13 months
	ABTastySession	Identifies a user session to determine the start and end of an A/B test.	30 minutes
	ABTastyData	Records the information needed for A/B tests carried out on the site.	13 months
	ABTastyGeoloc	Provides approximate geolocation to personalize the site display based on your region.	Session
	ABTastySession	Identifies a user session to determine the start and end of an A/B test.	Session
	ABTastyUA	Detects the type of device and browser used to display the correct version in A/B tests.	13 months
	ariane.abtasty.com_/	Stores internal AB Tasty data to manage variants and traffic routing.	Variable (session to 13 months depending on use)

ADVERTISING COOKIES

Adding advertising cookies to our website is essential to improving the user experience. These cookies allow ads shown to be personalized based on visitors’ interests, making them more relevant and less intrusive.

You can refuse the use of these cookies via the cookie banner and the consent management menu.

Provider	Cookie name	Function	Lifespan
Flashtalking	flashtalkingad1	This advertising cookie tracks impressions served by Flashtalking.	13 months
Flashtalking	_D9J	Session cookie.	Session
Meta	_fbp	This Meta advertising cookie records a unique identifier used to display targeted ads.	90 days
	oo	Remembers your choice to opt out of targeted advertising.	13 months
	sb	Identifies your browser or device on Facebook/Meta.	13 months
	datr	This Meta security cookie helps detect and prevent suspicious activity.	13 months
	lastExternalReferrer	Records the last external site from which you accessed ours.	6 days
	lastExternalReferrerTime	Records the date and time of the last visit from an external source.	6 days
	topicsLastReferenceTime	Stores information related to topics of interest used by Facebook.	90 days
Infopro Digital	IDE	Used by Google DoubleClick for retargeting and displaying relevant ads.	13 months
Infopro Digital	APC	Measures the performance of the content delivery network (CDN).	13 mois
Google Ads	_gcl_au	Measures the number of visitors coming from Google Ads campaigns as well as confirmations of applications to become a Pickup point.	13 months
	__sak	Used as part of Google advertising tracking, on a one-off basis.	1 month
	_gcl_ls	Enables correct attribution of conversions from Google Ads campaigns across different domains.	3 months
	test_cookie	Tests whether your browser accepts the storage of advertising cookies.	15 minutes
Amazon Ads	ad-id	Measures traffic and analyzes site performance.	Up to 400 days
Amazon Ads	ar_debug	Used by development tools for specific Google Analytics event tracking.	Up to 400 days

More information

For further information on how Pickup uses your personal data and how to contact us please refer to our Privacy Policy.