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The parcelshop company

Contact us

If you are having a problem with your parcel, you can contact the customer service of your ecommerce website or the carrier. They will bring you all the information on your parcel.

If you have a problem with a parcel in a Pickup Station locker, please look at our questions / answers on this link.

If your request concerns a parcel "la Navette Pickup", we thank you for using the form on this link to contact us.


Do you want to join the Pickup team?

You have the possibility to fill the application related to our job offers by clicking here,

or send us your application form directly on this link.

What are the opening hours of Pickup point?

The Pickup points are mostly convenience stores and offer wide opening hours. To find the opening hours of your Pickup point click here.

Become a Pickup point?

We propose to complete this form.

You are a Pickup point and you need information?

Please contact your hotline from Monday to Friday at the number on the base of your PDA.

If you have a pick up in a Pickup point, the parcel can also be picked up by someone on your behalf. This person will also need to produce his ID card and yours.

If you have a parcel in a Pickup Station locker and have not received your codes, check in the spam of your mailbox or contact your carrier who delivered your parcel:
- for Chronopost: 09 69 391 391
- for Colissimo: 09 72 72 12 13

If you have any other questions about your parcel, please select the "A problem with your parcel".

If you have a question about a parcel shipped with our service la Navette Pickup, we invite you to follow this link to formulate your request:


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