The parcels are scanned when they arrive in the Pickup point. Customers are then notified by email and / or SMS. They have 8 to 14 working days to pick up their pacel (depending on the carrier).
When picking up:
The customer has to produce his ID card. Another person of his choice can also collect the parcel. This person must present his ID card and the recipient's one. If the parcel is to the attention of a company, a Kbis extract is also requested. The parcel is delivered against signature on the PDA.
- 60% of customers pick up their parcels the same day
- Cash on delivery possibility (in some countries)